Feedback and Complaints

The Winnipeg Police Board acts as a liaison between the community and the Winnipeg Police Service. We are committed to ensuring police services in Winnipeg are delivered in accordance with public needs, values and expectations and we always welcome feedback.

If you have questions, comments, ideas or concerns about public safety, law enforcement or crime prevention in Winnipeg, this section lets you know how you can get in touch with us. We have also provided information on other organizations that investigate complaints about the Winnipeg Police Service to provide information on where the mandate of the Winnipeg Police Board ends and where other organizations step in.

Have feedback?

You can share feedback with the Board at any time by sending us an email. If you would like to make a presentation to the Board at one of its regular public meetings, you can ask our Secretary to the Board for more information on how to do this. You can also attend one of our annual community consultation meetings. These meetings are an excellent opportunity to ask questions of Board members, tell the Board what your priorities and concerns for public safety are, and learn more about the Board’s activities. For more information on upcoming consultation meetings, visit our public consultations page.

Have a complaint?

The Winnipeg Police Board is one of several organizations that monitors the performance of the Winnipeg Police Service to ensure it operates in the best interest of the public. While all of the organizations mentioned below share this broad goal, they have different mandates.

• The Winnipeg Police Service The Winnipeg Police Service encourages citizens with compliments and complaints to notify the Service. The Service takes complaints seriously and has a Professional Standards Unit that investigates complaints. If an investigation reveals an officer has breached any rules governing conduct, a disciplinary process will follow. Complaints can be made in person at any City of Winnipeg Police Service Centre, in writing to the Chief of Police at P.O. Box 1680 Winnipeg MB R3C 2Z7, or by contacting the Professional Standards Unit at 204-986-6079.
• The Law Enforcement Review Agency The Law Enforcement Review Agency (LERA) is an independent, non-police agency mandated under The Law Enforcement Review Act (the Act) to investigate public complaints of police misconduct as defined under the Act. LERA does not investigate criminal or service issues. The Winnipeg Police Service is one of the municipal police services that falls within the scope of LERA’s mandate (unlike the RCMP, which has its own Public Complaints Commission). More information about LERA and its complaints process can be found on its website: http://www.gov.mb.ca/justice/lera/.
• The Independent Investigations Unit The Independent Investigations Unit (IIU) is, like LERA, an independent provincial body. It receives its mandate from the Police Services Act, the same legislation that outlines the responsibilities of police boards. The IIU investigates cases where an operation of the Winnipeg Police Service results in the death or serious injury of a civilian, or other serious cases. Police services are obligated to report these cases to the IIU so that it may launch an investigation. More information about the IIU can be found on its website: http://www.iiumanitoba.ca
• The Winnipeg Police Board The Board is responsible for police governance, meaning it gives high-level direction to the Chief of the Winnipeg Police Service and holds him or her responsible for ensuring the Service has policies, processes, structures and relationships in place in order to deliver adequate and effective police services. If you have a comment or concern about the overall effectiveness of the Winnipeg Police Service, any of its policies, or the Chief of Police, you can contact the Winnipeg Police Board by email