Here is how you can report to RTA lost and found in Dubai

Dubai’s residents, as well as tourists, rely heavily on the city’s public transport network. However, commuters at times can forget their personal belongings in the metro, tram, bus or taxi causing some distress and financial loss. However, the good news is that Dubai’s Roads and Transport Authority (RTA) has a highly effective lost and found system, which helps riders reclaim their lost item easily. Today, we bring you a step-by-step procedure on how to report to RTA lost and found in Dubai.

How do I report to RTA lost and found in Dubai?

Whether you are travelling by bus, taxi, Dubai Metro or Dubai Tram, you need to follow the procedure given below to find and report lost items on RTA transport.

Requirements to report lost items in public transport in Dubai

Before initiating the process, make sure you have complete information about the:

• Side number of the vehicle.
• Vehicle’s plate number.
• Time and destination (pick-up and drop-off points).
• Trip fees.
• Description of the lost item.

Ways to report lost items on Dubai’s public transport

Now that you have the details required, there are four ways to register an RTA ‘lost item report’ for missing items in Dubai public transport.

• Visit the Customer Happiness Centres
• Report to the RTA lost and found department on 8009090
• Email at ASK@rta.ae

Is there any fee to apply for this procedure?

No, the service is free. You can report your lost items within seven working days. Make sure to file a report as soon as you can. A delay in reporting can at times make recovery more difficult.

RTA Lost and Found Contact

You can contact RTA at 8009090.

RTA Customer Happiness Centres

Here is a list of the RTA Customer Happiness Customers that you can reach out to:

Deira

• Location: Behind Dubai Police General H.Q, Al Quds Street, Deira
• Timings: 08:00 am – 07:30 pm, Fri: 08:00 am – 12:00 pm

Al Barsha

• Location: Al Quoz, Al Quoz Industrial Area 3
• Timings: 08:00 am – 07:30 pm

Al Twar

• Location: 1st Floor, Al Twar Centre, Al Nahda Street, Next to Ministry of Education
• Timings: 08:00 am – 07:30 pm, Fri: 08:00 am – 12:00 pm

Al Manarah

• Location: Al Manara Centre, Sheikh Zayed Road
• Timings: 08:00 am – 07:30 pm

Al Kifaf

• Location: Near Zabeel Park, Al Kifaf Centre, Sheikh Khalifa Bin Zayed Street, Al Kifaf
• Timings: 08:00 am – 07:30 pm, Fri: 08:00 am – 12:00 pm

Umm Ramool

• Location: Marrakech Street, Next To Mohammed Bin Rashid Housing Establishment, Umm Ramool
• Timings: 08:00 am – 07:30 pm, Fri: 08:00 am – 12:00 pm

FAQs

Where are lost and found items collected from RTA kept?

RTA keeps lost and found items in a storage area for a scheduled time period based on the type of item lost.

How do I contact RTA Dubai?

You can dial 8009090 or email at ask@rta.ae.

Where do I report my lost Emirates ID in Dubai?

If you have lost your identity card, follow these steps to retrieve your lost Emirates ID in Dubai.

How do I report a lost NOL card?

• Inform the RTA
• After filing a complaint, your card will be blocked within 48 hours, provided it’s a personalised card.

How to report a lost passport in Dubai?

To report a lost passport in Dubai, submit the documents and follow the procedure given below:

Requirements

• Submit 2 passport-sized photos
• Copy of passport lost (if possible)

For expats

In addition to the above-mentioned documents, expats also need to submit:

• A letter from the sponsor as well as a copy of their passport (if applicable)
• A stamped letter from your company as well as the company’s trade license and establishment card (if applicable)

For minors

If the passport belongs to a minor, their mother or father should report the loss to the police station in Dubai.

Procedure to report for a lost passport in Dubai

• Visit the nearest police station
• Fill out a form and submit the documents
• Get a police report
• Get the report stamped or endorsed by Dubai Courts
• Besides Dubai Courts, bring the report to the Public Prosecution Department
• Take it to GDRFA and submit AED 20 as the fee (fee subject to change)
• Go back to the police station where you filed a report
• Get a ‘lost passport’ certificate from them
• Take the certificate to your respective embassy and get a new passport
• Once you get a new passport, visit the General Directorate of Residency and Foreigners Affairs (GDRFA). GDRFA will issue you a new visa.

That brings an end to our guide on how to report to RTA lost and found in Dubai. In addition to this facility, the Dubai Road and Transport Authority has a number of apps to facilitate customers. Check out the RTA apps in Dubai to know about the arrival and departure timings, NOL cards or the nearest buses/metro stops.

Besides these apps, RTA’s own app is quite helpful for business professionals and frequent travellers in Dubai. And the best part? You can even propose new bus routes using the RTA app. You can also read about RTA’s smart services to ensure you make use of the right service as and when required.

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